Happy Returns is a software and logistics provider for online retailers to
help solve the painful problem of returns. Their software enables
consumers to easily return or exchange products online and then drop
them off at one of their nationwide network of return bars, which helps
retailers save at least 10% on the cost of returns. Using a QR code,
consumers can do a box less label-less return and immediately get their
refund.
Happy Returns began partnering with Reusability in 2019 to assist
with replenishing supplies to their return bars. Happy Returns is
responsible for ensuring that each affiliate return bar location has an
inventory of the items they need to facilitate shipping retailers' returns in a
timely fashion.
To ensure that consumers can quickly make the box less and label-less
returns, Happy Returns needs to provide their affiliates with shipping services and all the necessary materials to enable the returns back to their hubs. They use reusable totes for packaging to increase sustainability.
Before Reusability, they had an offline Google form, which created a supply
request through Trello with their locations team, who manually created a
label and shipped supplies.
The return bars were in charge of monitoring their own supplies and would often forget to request new ones when inventory was low. This resulted in frustrations between Happy Returns and its affiliate partners. This process also required internal labor to get the items shipped to returns bars. These issues made Happy Returns want to figure out a better way to track inventory and deliver supplies.
Provide a streamlined and efficient way to consistently
track and deliver return supplies to the affiliate return
bars in the Happy Returns nationwide network.
Reusability first connected with Happy Returns and explained how we do automated asset tracking with our owned reusable racks. The conversation continued to include how a partnership may help their affiliate return bars. What made Happy Returns interested in working with Reusability was how we could significantly reduce the number of times their return bars hit a zero-inventory balance. For thousands of locations, it was a big deal. Reusability’s proprietary system allows Happy Returns to track its reusable assets at various points. Reporting enables Happy Returns to see where things go missing, so less packaging is lost.
The benefits that Tim and the Happy Returns team have seen using Reusability include:
Timothy Fehr
Vice President of Operations, Happy Returns
300 North Pacific Coast Highway,
Suite 1060
El Segundo, CA 90245
Call us: (877) 977-7225
Sales Inquiries: sales@reusability.com
Rack & Crate Recovery: pickup@reusability.com
Customer Support: support@reusability.com
Copyright © 2022 Reusability™, Inc. All Rights Reserved. Patents: 5979338, 6244194, 6609466.
